Service

In order to offer our customers with the highest quality of after sales service available, we began leading the industry in 1995. With the establishment of a Tatonas Contact Center in Yogyakarta, we provide consultations and respond to inquiries from customers. In the future we intend to expand after sales services worldwide. To take full advantage of customer comments, we communicate the advice we receive from customers throughout the company and reflect it in the services we provide.

CUSTOMER SERVICE CALL CENTER IS READY TO HELP YOU

Our Customer Service is ready to help you for meet the needs of Soil, Concrete, Asphalt, and Hydrology material test tools.

1 YEAR WARRANTY SERVICES FOR PURCHASES OF CERTAIN TOOLS

Terms and Condition of Warranty:

  • Warranty valid if Customers return the pair of original warranty card from TATONAS which have filled identity and original sign from Customers, or with fill the Online warraty service in our site www.tatonas.co.id.
  • Warranty valid for 12 months after the shipping listed.
  • Warranty valid of certain tools (operated by machine / electric system inside) only.
  • Warranty not included with cost of sparepart, cost of Overhaul and cost of reconfiguration.
  • Warranty not valid if damage by:
    • Negligence of user.
    • Has been repaired by others.
    • Natural disaster.


GUARANTEE AVAILABILITY OF SPARE PARTS FOR TATONAS EQUIPMENT

Our TATONAS brand tools are manufactured directly by competent and strict quality control and consistent use of original Indonesian products, therefore we guarantee the availability of spare parts for our equipment. Sparepart Replacement Warranty Terms:

  • TATONAS shall not charge fees for repair or replacement of the damaged parts in accordance with the applicable provisions and still within the warranty period.
  • Spare parts are qualified as periodic maintenance parts are NOT INCLUDED in warranty warranties (eg. wear and consumables such as battery / battery).

REPAIR SERVICE ON SITE

In order to provide convenience for our customers, we also provide repair service. Customers can contact us through “contact” link or can contact customer service online or directly to our marketing office at number: +62 274 4477 691.

If possible we will guide through Online System Remote but if not possible tool to be diservice can be sent / delivered to Marketing office and if necessary do agreement for arrival of our technician team to go to location. It can be tailored to customers needs.

REPAIR TEAM / RELIABLE TECHNICIANS

By giving priority to product quality, TATONAS always puts reliable and competent human resources who are experienced in the production and service of TATONAS tools.